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buying trends

eCommerce solutions: 2021 buying trends revealed

960 640 Stuart O'Brien

A/B testing, CRM and Customer Retention & Loyalty top the list of solutions the UK’s leading eCommerce professionals are sourcing in 2021.

The findings have been revealed after the last eTailing Summit and are based on delegate requirements at the recent 2021 event.

Delegates registering to attend the event were asked which areas they needed to invest in during 2021 and beyond.

A significant 64% are looking to invest in A/B Testing, while 59% are looking for CRM solutions.

Just behind were Customer Retention & Loyalty (55%), Personalisation (55%) and AI Applications (also 50%).

% of delegates at the eTailing Summit sourcing certain products & solutions (Top 10):

A/B Testing Solutions 64%
CRM 59%
Customer Retention & Loyalty 55%
Personalisation 55%
AI Applications 50%
Strategy & Planning 50%
User Experience 50%
Conversion Rate Optimisation 45%
eCommerce Cloud Based Solutions 45%
SEO 45%

To find out more about the eTailing Summit, visit https://etailingsummit.co.uk.

Digital Payment Solutions: 2020 buying trends revealed

960 640 Stuart O'Brien

Card Payment Solutions, Mobile Payments and Payment Service Providers top the list of solutions the UK’s leading eCommerce and retail professionals are sourcing in 2020.

The findings have been revealed after the last Smarter Payments Summit and are based on delegate requirements at the recent 2019 event.

Delegates registering to attend the event were asked which areas they needed to invest in during 2020 and beyond.

A significant 65% are looking to invest in Card Payment Solutions, followed by Mobile Payments (51%) and Payment Service Providers (49%).

Just behind were Fraud Management Solutions (48%), Mobile Transactions (46%) and Payments Processing (also 46%).

% of delegates at the Smarter Payments Summit sourcing certain products & solutions (Top 10):

Card Payment Solutions 65.2%
Mobile Payments 50.7%
Payment Service Provider 49.3%
Fraud Management 47.8%
Mobile Transactions 46.4%
Payments Processor 46.4%
Payment Software Solutions 46.4%
Card Processors 43.5%
Epayment Solutions 37.7%
mWallets 36.2%

To find out more about the Smarter Payments Summit, visit www.smarterpaymentsummit.co.uk.

eCommerce industry 2020 buying trends revealed

960 640 Stuart O'Brien

CRM, Customer Retention & Loyalty, Consultancy and Cloud-based systems top the list of solutions the UK’s leading eCommerce professionals are sourcing in 2020.

The findings have been revealed after the last eTailing Summit and are based on delegate requirements at the recent 2020 event.

Delegates registering to attend the event were asked which areas they needed to invest in during 2020 and beyond.

A significant 80% each are looking to invest in CRM, Customer Retention & Loyalty, Consultancy and Cloud-based systems.

Just behind were A/B testing Solutions (40%), AI Analytics (40%) and Chatbots (also 40%).

% of delegates at the eTailing Summit sourcing certain products & solutions (Top 10):

CRM 80
Customer Retention & Loyalty 80
Consultancy 60
eCommerce Cloud Based Solutions 60
A/B Testing Solutions 40
AI Analytics 40
Chatbots 40
Conversion Rate Optimisation 40
Cross Border Payments 40
Interactive Media 40

To find out more about the eTailing Summit, visit https://etailingsummit.co.uk.