eCommerce industry 2020 buying trends revealed • eTailing Summit | Forum Events Ltd
  • Covid-19 – click here for the latest updates from Forum Events & Media Group Ltd

  • Limonetik
    Limonetik
  • eCommerce industry 2020 buying trends revealed

    • 0

    CRM, Customer Retention & Loyalty, Consultancy and Cloud-based systems top the list of solutions the UK’s leading eCommerce professionals are sourcing in 2020.

    The findings have been revealed after the last eTailing Summit and are based on delegate requirements at the recent 2020 event.

    Delegates registering to attend the event were asked which areas they needed to invest in during 2020 and beyond.

    A significant 80% each are looking to invest in CRM, Customer Retention & Loyalty, Consultancy and Cloud-based systems.

    Just behind were A/B testing Solutions (40%), AI Analytics (40%) and Chatbots (also 40%).

    % of delegates at the eTailing Summit sourcing certain products & solutions (Top 10):

    CRM 80
    Customer Retention & Loyalty 80
    Consultancy 60
    eCommerce Cloud Based Solutions 60
    A/B Testing Solutions 40
    AI Analytics 40
    Chatbots 40
    Conversion Rate Optimisation 40
    Cross Border Payments 40
    Interactive Media 40

    To find out more about the eTailing Summit, visit https://etailingsummit.co.uk.

    Leave a Reply

    Your email address will not be published.